The Conference for Leaders in Customer Success, Service & Support
Field Service Medical 2025
March 03 - 04, 2025
Rancho Bernardo Inn, CA
Don't Wait To Innovate
Secure your seat by December 31st and save $600! Don’t miss out on this exclusive savings offer
Bringing Together the Best in Medical Device Customer Success, Service & Support
Step into Field Service Medical, the ultimate community for service and support leaders in the medical device industry, where the toughest challenges meet innovative solutions. This high-impact, peer-led experience is designed to elevate your service, support, and customer care operations to the next level.
For over a decade, we’ve guided top service leaders through shifting regulations, advanced medical device connectivity, and the critical task of preparing tomorrow’s field technicians. Now is your time to take the lead and drive real transformation in a rapidly evolving industry.
Your Peers, Their Praise
What Your Peers Have To Say About Field Service Medical.
Specificity
“Other conferences are too broad and not relevant to what we do. I love the specificity of Field Service Medical.”
Christoph Wantuch
Senior Manager, Service
illumina
Well Worth The Trip!
“Interactive case studies and roundtable discussions with medical device practitioners. HCPs, regulators, and innovators are truly unique and much more effective than any other service conference or trade show!”
Brian Blanchard
Director Service
AGFA
Great Forum
“A great forum for service leaders to discuss industry trends, challenges, and strategies in the med-tech industry. This conference continues to improve!”
Hillary Medina
Senior Director of Recall
Novasyte Health
Get Inspired by the Industry's Brightest Minds
Your 2025 Speaker Lineup
Dr. Angela Thomas
Executive (VP) Growth & Strategy for Global Services
GE HealthCare
Daniel Walter
Policy analyst, and compliance and Quality Executive
FDA
Padma Malladi
Director of Global Service R&D Engineering
Cytiva
Stephanie Amendola
Associate Director, Global Service
Avanos Medical
Arnaud Allouche
VP / GM Global Services
Thermo Fisher Scientific
Chad Furphy
Director, Global Technical Service and Service Portfolio
ResMed
Sheridan Heil
Director, Global Service PMO
Medtronic
Andy Baratz
Global Head of Clinical Services
Alcon
Nathaniel House
Director of Service Solutions and Delivery
Zimmer Biomet
Hogie Saunders
Vice President of Service and Clinical Operations
Ziehm-Orthoscan, Inc.
Pete Tregarthen
Customer Care Systems Assistant Director
Sysmex America, Inc.
Nimrod Ohad
VP Software Platform & Process Excellence
Beckman Coulter
Agenda at a Glance
Day 1, March 3rd
Advancing Device Compliance and IT Integration in Hospital Services
- KEYNOTE: Securing a Seat at the Table: Service Integration in Medical Device Design
- VOICE OF THE CUSTOMER PANEL: Hospital Leadership Perspectives on Service Excellence and Compliance
- SPECIAL GUEST PRESENTATION: Navigating The Future: FDA Insights on The Medical Device Landscape in 2025 and Beyond
- CASE STUDY: Extending Asset Life in Healthcare: Strategies for Effective Predictive Maintenance
- HEAD OF SERVICE MASTERMIND: Automation Debt: The High Cost of Manual Workflows and How to Capitalize on Automation"
Day 2, March 4th
Navigating the Shift in Medical Services
- KEYNOTE: Navigating Global Horizons: GE Healthcare’s Strategy for Acquisitions and Partnerships in the Medical Device Sector
- PANEL: Proactive Service Training: Upskilling for Early Issue Identification
- PANEL: Evolving Service Paradigms: Strategic Transformation in Medical Device Support
- Medical Device Innovation Showcase
- WORKING GROUP: Proactive Service Training: Upskilling for Early Issue Identification
March 3 | 4:05pm
Special Guest Presentation: Navigating The Future: FDA Insights on The Medical Device Landscape in 2025 and Beyond
Daniel Walter Policy Analyst, and Compliance and Quality executive FDA
March 4 | 8:25am
Keynote: Navigating Global Horizons: GE Healthcare’s Strategy for Acquisitions and Partnerships in the Medical Device Sector
Dr. Angela Thomas Executive (VP) Growth & Strategy for Global Services GE HealthCare
March 3 | 3:05pm
Workshop: Leveraging AI to Enhance Field Service Capacity and Customer Support in a Challenging Economy
Christian Eras Vice President, Global Service Ziehm Imaging
Why Field Service is Rated #1
Nowhere else will you hear from so many medical device leaders focused on improving service, support, and customer success.
Gain Actionable Tactics to
Drive Service Profitability
Our agenda is 100% focused on your biggest service challenges and opportunities. You’ll hear from the medical device leaders that are revolutionizing the service industry. We cut out the fluff you get at other conferences to give you tons of actionable strategies to increase your profits.
You’ll Be At The Most Interactive Medical Device Event, Ever
Benefit from over 40 hours of discussion groups, workshops, structured and unstructured networking activities with top medical device companies, MedTech innovators and healthcare providers. This is your opportunity to develop relationships, make new connections and speak “off-the-record” with vital healthcare industry stakeholders who can help you elevate your service business to the next level.
Your One-Stop Shop for Digital Innovation in Medical Device Service
If you are looking to keep up with the digitization race, Field Service Medical is THE place to be. From sneak peeks into the newest and most innovative tech, to sessions led by top medical device executives, you'll leave prepared to transform your business and become the service organization of the future.
Returning Favorite: Voice of Customer Panel
Hospital Leadership Perspectives on Service Excellence and Compliance
This customer panel features insights from hospital executives on their expectations for medical device service and compliance. It will provide a platform for hospital leaders to discuss their specific needs, the challenges they face with equipment servicing, and their criteria for excellent service.
All The Major Players in One Place
Enhance your connection with the top executives from 100+ Medical Device Companies, mid-sized manufacturers, and innovative startups through interactive off-stage discussions, creative boardrooms, strategy-building task forces, and structured networking.
>
A Unique Networking Experience
Break the ice, talk strategies and create connections in our interactive learning formats.
Interaction & Inspiration. Find It In California.
Rancho Bernardo Inn
17550 Bernardo Oaks Drive
Palm Desert, CA 92260
+1 858-675-8400
Our Sponsors:
