Field Service Medical 2025

Maximize Field Efficiency

Secure your seat by November 30th and save $700! Don’t miss out on this exclusive savings offer

Bringing Together the Best in Medical Device Customer Success, Service & Support

Step into Field Service Medical, the ultimate community for service and support leaders in the medical device industry, where the toughest challenges meet innovative solutions. This high-impact, peer-led experience is designed to elevate your service, support, and customer care operations to the next level.

For over a decade, we’ve guided top service leaders through shifting regulations, advanced medical device connectivity, and the critical task of preparing tomorrow’s field technicians. Now is your time to take the lead and drive real transformation in a rapidly evolving industry.

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Specificity

“Other conferences are too broad and not relevant to what we do. I love the specificity of Field Service Medical.”

Christoph Wantuch
Senior Manager, Service
illumina

Well Worth The Trip!

“Interactive case studies and roundtable discussions with medical device practitioners. HCPs, regulators, and innovators are truly unique and much more effective than any other service conference or trade show!”

Brian Blanchard
Director Service
AGFA

Great Forum

“A great forum for service leaders to discuss industry trends, challenges, and strategies in the med-tech industry. This conference continues to improve!”

Hillary Medina
Senior Director of Recall
Novasyte Health

Get Inspired by the Industry's Brightest Minds

Dr. Angela Thomas

Executive (VP) Growth & Strategy for Global Services
GE HealthCare

Daniel Walter

Policy analyst, and compliance and Quality Executive
FDA

Padma Malladi

Director of Global Service R&D Engineering
Cytiva

Stephanie Amendola

Associate Director, Global Service
Avanos Medical

Arnaud Allouche

VP / GM Global Services
Thermo Fisher Scientific

Chad Furphy

Director, Global Technical Service and Service Portfolio
ResMed

Sheridan Heil

Director, Global Service PMO
Medtronic

Andy Baratz

Global Head of Clinical Services
Alcon

Nathaniel House

Director of Service Solutions and Delivery
Zimmer Biomet

Hogie Saunders

Vice President of Service and Clinical Operations
Ziehm-Orthoscan, Inc.

Pete Tregarthen

Customer Care Systems Assistant Director
Sysmex America, Inc.

Nimrod Ohad

VP Software Platform & Process Excellence
Beckman Coulter

Agenda at a Glance

Day 1, March 3^rd

Advancing Device Compliance and IT Integration in Hospital Services

KEYNOTE: Securing a Seat at the Table: Service Integration in Medical Device Design
VOICE OF THE CUSTOMER PANEL: Hospital Leadership Perspectives on Service Excellence and Compliance
SPECIAL GUEST PRESENTATION: Navigating The Future: FDA Insights on The Medical Device Landscape in 2025 and Beyond
CASE STUDY: Extending Asset Life in Healthcare: Strategies for Effective Predictive Maintenance
HEAD OF SERVICE MASTERMIND: Automation Debt: The High Cost of Manual Workflows and How to Capitalize on Automation"

Day 2, March 4^th

Navigating the Shift in Medical Services:

KEYNOTE: Navigating Global Horizons: GE Healthcare’s Strategy for Acquisitions and Partnerships in the Medical Device Sector
PANEL: Proactive Service Training: Upskilling for Early Issue Identification
PANEL: Evolving Service Paradigms: Strategic Transformation in Medical Device Support
Medical Device Innovation Showcase
WORKING GROUP: Proactive Service Training: Upskilling for Early Issue Identification

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Why Field Service is Rated #1

Nowhere else will you hear from so many medical device leaders focused on improving service, support, and customer success.

A Unique Networking Experience

Break the ice, talk strategies and create connections in our interactive learning formats.

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All The Major Players in One Place

Enhance your connection with the top executives from 100+ Medical Device Companies, mid-sized manufacturers, and innovative startups through interactive off-stage discussions, creative boardrooms, strategy-building task forces, and structured networking.